Terms & Conditions

Terms and Conditions

Last updated: 2025

Welcome to Rateio (“we”, “us”, “our”). These Terms and Conditions (the “Terms”) govern your access to and use of the Rateio website and platform (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About Rateio

Rateio is an online platform that allows users to anonymously submit reviews and ratings about workplaces and employers. Rateio does not endorse, verify, or guarantee the accuracy of any user-generated content.

2. Eligibility

You must be at least 16 years old to use this Website. By using Rateio, you confirm that you meet this requirement.

3. User Accounts and Anonymity

  • Users are not required to create an account to submit reviews.
  • Reviews may be submitted anonymously.
  • You are responsible for ensuring that any information you submit does not identify you or others unless you choose to do so.

4. User-Generated Content (Reviews)

By submitting content to Rateio, you agree that:

  • Your review is truthful, accurate, and based on your genuine experience.
  • You will not submit false, misleading, defamatory, abusive, threatening, or unlawful content.
  • You will not post content that infringes intellectual property rights, confidentiality, or privacy rights.
  • You will not impersonate any person or organisation.

Rateio reserves the right to:

  • Moderate, edit, approve, reject, or remove reviews at its sole discretion.
  • Delay publication of reviews pending moderation.
  • Remove content without notice if it breaches these Terms or applicable law.

5. Employer Profiles

  • Employer profiles are created and published at the discretion of Rateio.
  • Inclusion of a company on Rateio does not imply endorsement, affiliation, or recommendation.
  • Companies may request corrections to factual inaccuracies by contacting Rateio with supporting evidence.
  • Legitimate reviews based on genuine user experiences will not be removed solely due to negative sentiment.

6. Employer Responses

  • Employers may be permitted, at Rateio’s discretion, to submit public responses to reviews published on their profile.
  • Employer responses must be factual, professional, and non-abusive.
  • Responses must not contain personal data, threats, defamatory statements, or attempts to identify anonymous reviewers.
  • Rateio reserves the right to moderate, edit, delay, or remove employer responses that breach these Terms or applicable law.

7. Review Abuse and Misuse

Rateio operates a zero-tolerance policy toward review abuse. The following actions are strictly prohibited:

  • Submitting false, fabricated, or misleading reviews
  • Posting reviews on behalf of others or as part of coordinated campaigns
  • Offering or accepting incentives, payment, or benefits in exchange for reviews
  • Repeatedly submitting reviews to manipulate ratings
  • Employers submitting reviews about their own organisation or competitors

Rateio reserves the right to investigate suspected abuse and may remove content, suspend access, or take other appropriate action without notice.

8. Intellectual Property

  • All Website content, branding, logos, design, and software are the intellectual property of Rateio or its licensors.
  • You may not copy, reproduce, distribute, or exploit any part of the Website without prior written permission.

7. Disclaimer of Liability

  • Reviews and ratings reflect the opinions of individual users only.
  • Rateio does not verify the accuracy or completeness of reviews.
  • Rateio accepts no responsibility for decisions made based on information found on the Website.

To the fullest extent permitted by law, Rateio shall not be liable for any loss or damage arising from your use of the Website.

8. Defamation and Complaints

If you believe content on Rateio is defamatory, inaccurate, or unlawful, please contact us with:

  • The URL of the content
  • A detailed explanation of your concern
  • Supporting evidence (if applicable)

We will investigate complaints promptly and take appropriate action.

9. Data Protection and Privacy

Personal data is handled in accordance with UK data protection laws and our Privacy Policy.

10. Prohibited Use

You must not:

  • Use the Website for unlawful purposes
  • Attempt to interfere with Website security or functionality
  • Scrape, harvest, or reuse content without permission
  • Submit reviews in exchange for payment or incentives

11. Suspension or Termination

Rateio may suspend or restrict access to the Website at any time without notice if these Terms are breached.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have questions about these Terms, please contact:

Rateio
Email: compliance@rateio.co.uk
Website: www.rateio.co.uk